5 things you should ask a vendor when contemplating an IT Hardware Support Agreement
One of the biggest problems with this term is that many vendors and companies define it differently. Many vendors promote the value of what is essentially only a small point solution. Of course, when presented with a myriad of offerings all purporting to offer IT Hardware Support services, it can become confusing. The truth is that in many cases these solutions are offering you just a portion of the functionality required to give companies a true IT Hardware Support customer experience.
A true IT Hardware Support offering is about integrating the entire customer IT experience. Whether companies are engaging IT hardware support due to aging infrastructure, or due to not wanting to or needing to re-engage the OEM for further warranty, or due to needing an IT insurance policy of sorts to ensure up-time—choosing the right vendor is essential for success.
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