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IT Hardware Support-as-a-Service

IT support solutions purposefully designed to increase business and keep IT environments stable and running 24/7/365.

IT Hardware Support
Making Business Spectacular

Simply put, IT hardware support is far more than just keeping the proverbial lights on. It should also increase productivity, reduce time spent on project cycles, decrease the cost of doing business, and ultimately add to the bottom line—anything else merely falls short.

Our support solutions have been purpose-built from the ground up, because we understand that businesses need far more than just typical support. That’s why we provide services that are tailored to your business model and goals and can help you grow as a company.

The Right Talent Every Time

At Noble1, we pride ourselves on having the right people: talent that can answer any question, solve any challenge, and make every interaction a resounding success. Here are just a few of the things we do to ensure your support experience is perfect every time.

Parts & Techs Within 50 Miles*

You’ll never have to wait for equipment replacement or for technicians coming from a great distance—they will always be within 50 miles—and they will always respond immediately after receiving the ticket.

* Often much closer.

Your Dedicated Account Manager

You’ll have a dedicated Technical Account Manager (TAM) with in-depth knowledge of your IT environment and familiarity with your service history—no more headaches associated with impersonal call centers.

Your Dedicated Certified Engineers

You’ll have access to only senior engineers who answer the phone on the first ring—troubleshooting your issue in real time while you are on the phone. No answering service, no substandard support, and no waiting for hours or days for help.

Your State-of-the-Art Support Portal

You’ll have access to Noble1’s state-of-the-art Customer Support Portal, featuring robust personalization and customization, enhanced and comprehensive views for partners and clients, unique branding capabilities for partners, as well as highly customizable and secure access levels for a myriad of user types.

The Right Fit Every Time

To ensure you receive the ultimate in support offerings, we first assess your needs and goals to better understand what drives you as a company. Our comprehensive onboarding process enables us to create the perfect solution that will meet all your needs.

And whether it’s a pre-packaged offering or one that’s fully customized, we ensure you get exactly what you want out of your IT support solutions.

Choose the support option that will meet your exact business requirements.

Protect1 – IT Hardware Support-as-a-Service with parts and technicians within 50 miles of your company—regardless of your geographic location.

Helpdesk Coverage

Service Coverage

Parts & Logistics Coverage

Core

Advanced HelpDesk 
8:00 a.m. to 5:00 p.m. (M-F)


Onsite Service
None


Parts Logistics
Next Business Day

Enhanced

Advanced Helpdesk 
24x7x365


Onsite Service
Next Business Day


Parts Logistics
Next Business Day

Critical

Advanced Helpdesk 
24x7x365


Onsite Service
4 hour response | 24x7x365


Parts Logistics
4 hour response | 24x7x365

Core

Helpdesk Coverage
Advanced HelpDesk 

8:00 a.m. to 5:00 p.m. (M-F)


Service Coverage
Onsite Service

None


Parts & Logistics Coverage
Parts Logistics

Next Business Day

Enhanced

Helpdesk Coverage
Advanced Help Desk 

24x7x365


Service Coverage
Onsite Service

Next Business Day


Parts & Logistics Coverage
Parts Logistics

Next Business Day

Critical

Helpdesk Coverage
Advanced Help Desk 

24x7x365



Service Coverage
Onsite Service

4 hour response | 24x7x365


Parts & Logistics Coverage
Parts Logistics

4 hour response | 24x7x365

And if you require a more customized approach, simply contact a Noble1 IT Hardware Support specialist today to help build your perfect solution.

CHOOSE YOUR PERFECT AS-A-SERVICE SOLUTION

Coffee Bean

IT support solutions purposefully designed to increase business and keep IT environments stable and running 24/7/365.

Coffee Bean

IoT support that ensures devices are available and running at peak capacity—and with certified technicians that are dispatched to resolve problems.

Coffee Bean

A team of dedicated, highly-trained, certified Helpdesk professionals ready to serve your customers 24x7x365.

Coffee Bean

A centralized procurement solution for locating and making IT hardware purchases that maximize the value of your IT investments.

resources

From white papers and eBooks, to reports and brochures, you can find it all right here.

Drop Us A Line

Contact

Phone

+1.844.662.5301

Corporate Headquarters

11660 Alpharetta Hwy Suite 145 Roswell, GA 30076 USA