Helpdesk-as-a-Service

A team of dedicated, highly-trained, certified Helpdesk professionals ready to serve your customers 24x7x365.

Helpdesk-as-a-Service:
Making Customer Relations Spectacular

Needless to say, building Helpdesk infrastructure is not for the faint of heart. It takes time, talent, and resources that could be better spent on real-time business drivers. That said, having a robust Helpdesk offering can boost brand, user experience, and revenue. So the question becomes, how does a company offer exceptional Helpdesk services without breaking the bank or business?

The Right Infrastructure and Talent Every Time

With our robust infrastructure—including our state-of-the-art Network Operations Center (NOC), leading-edge Customer Support Portal, and robust call center—all paired with our exceptional technical support team, we make it easy to outsource your Helpdesk to world-class experts.

Redefining the World of Helpdesk Services

This is not a call center; this is a state-of-the-art Helpdesk built just for you.

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Live & Local Helpdesk Agents

Noble1 is proudly American. All of our Helpdesk agents are located in the US, working from our robust call center headquarters. Plus, all agents are level 2 or 3 engineers, which means they can resolve issues more quickly and efficiently.

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Your State-of-the-Art Support Portal

You’ll have access to Noble1’s state-of-the-art Customer Support Portal—featuring personalization and customization, enhanced and comprehensive views for partners and clients, and highly customizable and secure access levels for a myriad of user types—designed to track all tickets from initiation to close.

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Custom Processes

As your outsourced Helpdesk, Noble1 will help create highly customized processes and documentation to ensure that every Helpdesk encounter is handled to your standards and documented and reported for any and all audited scenarios.

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Track & Manage RMAs

Through our infrastructure, we can easily track the workflow of RMAs with complete visibility to ensure the process runs smoothly. In fact, we can define the stages and track the current state of an RMA, access all data regarding an RMA, and view the history of all state changes and transactions on the RMA.

^*Note: Helpdesk-as-a-Service is included in Noble1 IT Hardware Support-as-a-Service offerings.