Let’s face it, technology is ever-evolving and as such so are our dependancies on technology. This constant evolution impacts everything we do—individuals and businesses being interconnected all the time. And though I’m never one for buzzwords or so-called trends, the advent of digital transformation and all that it means to our global society is far beyond the flavor-of-the-day.
In fact, one of the greatest business drivers today is directly related to the interconnectivity that is digital transformation—the Internet-of-Things (IoT).
Though many may categorize IoT differently, the scope of IoT is as vast as it is deep. From thermostats to smart-home speakers, alarm systems to cameras, and so on, all of these are the usual suspects most people think about. However, that is the tip of the proverbial iceberg.
Today, IoT is beginning to represent the lifeblood of mission-critical en enterprise infrastructure. From the sensors that monitor server health, switches, and more, to the health of the heating and cooling systems in server rooms, to supply chain management ensuring items are in stock, or even if shipments are on track and on schedule—every one of these scenarios can positively or negatively impact business.
So with all of this interconnectivity keeping businesses alive and well at all times, the question becomes who is guarding the guards who guard your business? If IoT is the guard at the gate, there is a lot resting on that functionality. Therefore, having someone keeping a close eye on IoT devices is essential to ensure that nothing goes wrong with system assets.
But with so many devices, so many connections, and so much data, who is tasked with monitoring? And more important, who is tasked with actually showing up and fixing a device when it needs fixing?
Today, because of the technology changes continually underway, options are increasing within the dedicated maintenance and support market. Not only that, but these options have been refined and highly-specialized IT hardware maintenance providers with the required pre-defined infrastructure can now provide the support to tackle the vast web of interconnected IoT devices.
The two greatest benefits—though there are many more—can be distilled down to two very specific points: expert single source support, and the flexibility that comes with IoT-specific maintenance. As for the expertise, instead of juggling service contracts and warranties from many manufacturers that have incorporated IoT into their devices and products, IT managers can now gain a single point of contact and simplified administration.
For instance, if there are a vast number of IoT devices deployed—everything from sensors, to controllers, to geo-trackers, and so on—that’s a vast number of IoT manufacturers that would need to be juggled. And with everything from heat, to moisture, to battery life, to physical impacts, and so much more, IoT devices are far more susceptible to downtime than even regular IT infrastructure.
As for flexible support, a true IoT support solution should deliver a consistent experience with integrated offerings created to fit needs and schedule, the ability to choose coverage hours and response times ranging from the next business day to 24×7, and access to a network of experienced technical personnel.
In all, IoT is not only a prominent piece of the entirety of infrastructure, but also its ubiquity and influence is growing by the day. The need to support it is critical. IoT is the guard at the gate; therefore, in turn it needs to be carefully guarded.