IT HARDWARE SHOULD NEVER IMPEDE BUSINESS.

In fact, your IT Hardware Support should increase productivity, reduce time spent on project cycles, and decrease your cost of doing business.

The New View of IT Hardware Support

With our customized support and maintenance program, you’ll decrease the cost of doing business and increase productivity as you won’t have to wait for equipment replacement or for technicians coming from a great distance—they will always be within 50 miles, and they will always respond immediately after receiving the ticket.

Your Dedicated Account Manager

Our Protect1 Support Solution includes a dedicated Technical Account Manager (TAM) who will provide you with streamlined access to the support you need to solve technical issues quickly and efficiently. A dedicated TAM means you’ll always have access to someone with in-depth knowledge of your IT environment, and familiarity with your service history—saving you time and the headaches associated with impersonal call centers.

Always Close to Home

With Protect1 Onsite Service and Support, you get a customized support package that includes parts stocked within 50 miles of your company—regardless of your geographical location.

Our technicians will also be located within 50 miles, which means our response time will be faster than either in-house support or the equipment manufacturer’s support program.

Just a Phone Call Away

Our engineers answer the phone on the first call. You won’t be talking to an answering service, you won’t be handed off to someone, and you won’t have to wait hours or perhaps days for help. Our engineer troubleshoots your problem while you are on the phone.

Choose the service level coverage that is perfect for you.

Core

Advanced Help Desk 
24x7x365


Onsite Service
None


Parts Logistics
Next Business Day

Enhanced

Advanced Help Desk 
24x7x365


Onsite Service
Next Business Day


Parts Logistics
Next Business Day

Critical

Advanced Help Desk 
24x7x365


Onsite Service
4 hour response | 24x7x365


Parts Logistics
4 hour response | 24x7x365

Choose Your Perfect Solution

Coffee Bean

Onsite IT Service and Support with parts and technicians within 50 miles of your company regardless of your geographic location.

Coffee Bean

Customized IT Support Solutions that enable you to keep your IT environment stable and running 24/7/365.

Coffee Bean

IT Hardware Procurement that delivers a centralized solution for making IT hardware purchases, maximizing the value of your IT investments.

Drop Us A Line

Contact

Address

11660 Alpharetta Hwy Suite 145 Roswell, GA 30076 USA

Phone

+1.844.662.5301