24/7/4 On-Site Response
Do IT hardware problems and incidents impede productivity, waste time, and increase the cost of doing business?
With 24/7/4 On-Site Response, you get a customized support package that includes parts stocked within 50 miles of your company—regardless of your geographical location.
Our technicians will also be located within 50 miles, which means our response time will be faster than either in-house support or the equipment manufacturer’s support program.
Our engineers answer the phone on the first call. You won’t be talking to an answering service, you won’t be handed off to someone, and you won’t have to wait hours or perhaps days for help. Our engineer troubleshoots your problem while you are on the phone.
With our customized support and maintenance program, you’ll decrease the cost of doing business and increase productivity as you won’t have to wait for equipment replacement or for technicians coming from a great distance—they will always be within 50 miles, and they will always respond immediately after receiving the ticket.
Our 24/7/4 On-Site Response Solution includes a dedicated Technical Account Manager (TAM) who will provide you with streamlined access to the support you need to solve technical issues quickly and efficiently. A dedicated TAM means you’ll always have access to someone with in-depth knowledge of your IT environment, and familiarity with your service history—saving you time and the headaches associated with impersonal call centers.